FAQs

general questions -

  • you can book an appointment through our website here

    alternatively you can call us and complete payment over the phone

    make sure to provide your correct phone number and email address so we can send you reminders and updates about your appointment

  • absolutely we do!

    appointments are subject to availability, booking in advance online is the safest bet

  • wondering if saunas or cold plunges could be for you?

    start in our contrast room to try both separately or together, at your own pace

    come dip your toes in - our intro offer is curated for the curious

  • for hygiene purposes, all users are required to bring a towel and wear bathing suits/ activewear in the saunas and cold plunges

    we recommend wearing shoes that are easy to slip on and off

    BYO towel or rent one of ours for $3 ea

    it’s best to avoid big meals before a sauna or cold plunge session

    make sure you are well hydrated beforehand. water is provided in the rooms and you have the option to add electrolytes for extra hydration!

    check in with your health care professional before booking to ensure our services are appropriate for you!

  • yes, we have showers available to all customers for a rinse!

    we kindly ask that you limit your shower time to conserve water and ensure they are available to other lounge-goers

  • denman ave and dudley grove have plenty of parking, up to 4 hrs

    parking on nepean hwy, in front of the storefront, is limited to 30 min - only suitable for cold plunge sessions

    overflow parking is available on sinclair ave and carrington st

  • yes! we have a range of offerings for people in different stages of their wellness journey, including;

    • casual appointments (for the curious)

    • packages (for those who know what they like)

    • memberships (for putting wellness on repeat)


    our intro offer is $59 for 14 days of unlimited use! click here to book yours

  • yes!

    our saunas comfortably fit 3 people!

    go on, share the sweat 🔥

    *price differs per booking size

  • of course!

    each infrared sauna is equipped with bluetooth and USB input - you can bring your phones charging cable! 🎧

    feel free to bring your own device to set a vibe that suits you

  • yes!

    water is available and you can enjoy a complimentary tea after your session

    you can also add your favourite flavour of sodii electrolytes to stay hydrated through the sweat (or chill!)

  • yes!

    we carry water bottles and gym towels

    in addition to a line of cool drinks;


    or spice things up with the sisuu tonic

    currently, these are only available in-store

  • in VIC we can allow people over 16 to indulge in our saunas and cold plunges

    people aged 13-16 must be accompanied by a parent or guardian. *the additional person fee will apply

    people under 13 cannot book into an appointment. We also advise that we are incapable of accommodating children while a parent or guardian enjoys a session

    … that being said there isn’t necessarily an upper age limit on saunas. they are very generally well tolerated but if you have any reason to think otherwise, you should always talk to a medical professional

  • if you start to feel unwell, we advise leaving the sauna or cold plunge immediately to rest and hydrate

    it’s important to listen to your body and not push yourself!

    make sure you touch base with your healthcare professional before attending your first appointment and also avoid big meals before your session to ensure you have a comfortable sauna and/or cold plunge experience

  • changing or cancelling is easy!

    you can find a link to change/ cancel in any of your appointment emails from us (search for “aalto & tonic” in your inbox)

    or, via your acuity account;
    1. click here and login
    2. click on your profile
    3. “appointments” > “upcoming”
    4. select the appointment
    5. “change” or “cancel”

    cancellations cannot be accepted via email, text or social media. you can call the store during opening hours to cancel

    cancellations with less than 6 hours notice will forfeit the appointment value in line with our terms of service

  • if you rescheduled an appointment that you had previously added into your calendar. You will have to add the new appointment into your cal and delete the old one manually.

    Unfortunately, our booking system currently is not able to automatically update your calendar.
    This is something we are wanting to resolve in the future!

  • that’s okay! we accept late shows - up until halfway through the appointment duration, any later and the appointment will be automatically forfeited

    please do your best to call and notify us of your ETA

    you can read more in our terms of service

infrared sauna questions -

  • infrared saunas emit infrared (IR) light which heats the body directly and deeply. traditional saunas heat the surrounding air and warm your body from the surface inward

    generally, you can spend more time in an IR sauna than a traditional one, meaning you get the benefits faster!

    our saunas emit full-spectrum IR light which is known for increasing circulation & vasodilation, boosting metabolism, expediting recovery and improving cellular oxygen-levels associated with healing and regeneration. a study showed that far-IR increases the body’s production of nitric oxide, which has been linked to the treatment of chronic conditions. near-IR has been shown to reduce inflammation, increase collagen production, and stimulate the healing of damaged tissues

    IR sauna sessions are typically 30-45 minutes long. they can be longer or shorter depending on your goals and experience

  • absolutely yes! the saunas are not harmful, we took care in sourcing saunas with low-EMF ratings

    see what experts have said here

    we advise against this service if you are pregnant or suffer from any heart conditions. if you take medication, have any medical conditions or implants it is best to consult your healthcare professional prior to booking an appointment

  • regular sauna usage can: 

    • improve cardiovascular health by increasing circulation & mimicking a cardio workout 

    • reduce muscle tension & inflammation 

    • enhance skin elasticity, smoothness & collagen production

    • relieve stress & improve sleep quality

    • facilitate detoxification of heavy metals, metabolic waste products & other impurities

  • some benefits are instant including detoxification, plumped skin, loosened muscles, soothed joints and temporary boosts to immunity and metabolism that will last you the remainder of your day

    regular sessions will help to build up the remaining benefits. all good things take time - we recommend at least 1 weekly sauna to maximize improvements to skin elasticity, healing, and sleep patterns

cold plunge questions -

  • cold plunges are an incredible tool where you immerse yourself in very cold water, under 15°C

    for best results, dunk your head under and focus on staying calm! it’s natural for your body to enter a heightened state, so don’t worry

    alternatively, keep your head out of the water and practice some breathwork!

    cold plunges are typically done for less than 3 minutes at a time with breaks in between! they can be longer or shorter depending on your goals and experience

  • generally yes! we intentionally set our bath temperature to 8°C, this tends to be well tolerated

    cold exposure is best practiced for short periods with breaks in between. it’s important to know your limits and not push them! prolonged exposure to cold can be dangerous and have diminishing health benefits

    we advise against this service if you are pregnant or suffer from any heart or nervous conditions. if you take medication, have any medical conditions or implants it is best to consult your healthcare professional prior to booking an appointment

  • cold plunges are an incredible tool for: 

    • tightening pores, improving skin & hair appearance 

    • sustained released of dopamine & norepinephrine 

    • improved mood, focus, mental clarity & resilience

    • flooding white blood cell production to strengthen the immune system

    • “browning” white fat cells so that they can be burnt by the body & used for energy

    • increasing metabolic rate (up to 350%)

  • most benefits from the cold plunge will be evident very quickly – you’ll notice euphoria, focus and great skin almost immediately

    your improved mood may help to mitigate some mental health symptoms for the day, regular use is a great way to help manage your wellbeing, alongside other treatments!

    for best results, the cold plunge should be used less than 24 hours after a workout - you’ll be feeling significantly better than usual the following day!

    regular use (ideally 3x weekly) will lead to a lasting impact on your energy levels, metabolism, weight management, immunity and sleep patterns

contrast therapy questions -

  • contrast therapy involves alternating between hot and cold therapies to get the benefits of both

    generally people will follow a cycle of 15 minutes in the sauna, 2 minute cold shower (to acclimate) and then a 1 minute cold plunge

    it’s important to listen to your body and not push it beyond what you are capable of!

  • yes! for most people they experience benefits beyond using IR saunas and cold plunges separately

    we advise against this service if you are pregnant or suffer from any heart or nervous conditions. if you take medication, have any medical conditions or implants it is best to consult your healthcare professional prior to booking an appointment

  • contrast therapy is incredible for: 

    • boosting circulation & blood oxygen levels

    • improving sleep, mood & focus

    • detoxing the body

    • collagen productions for skin & hair appearance

    • fast-track recovery & pain management

    • increased metabolism & immune function

    • powerful anti-inflammatory effects

  • some benefits are noticeable instantly like improved skin texture, euphoric mood, laser focus and improved sleep quality

    consistent use helps to accumulate other benefits including improved metabolism and immune function

questions about packages -

  • 1. click here
    2. select your appointment
    3. proceed to checkout
    4. enter your package code on the payment screen and click “apply”
    5. confirm your appointment

  • you can find your code in the confirmation email (search for “aalto & tonic” in your inbox)

    or, in your account;
    1. click here and login
    2. click on your profile
    3. “manage codes” > “packages”
    4. copy code and apply at checkout

  • we strive to offer generous expiry limits for all our packages and bundles to ensure you have plenty of time to incorporate wellness into your routine!

    please note that if your package or bundle expires, any unused appointments are unfortunately not eligible for roll-over and cannot be redeemed outside the specified period

  • 1. click here and login
    2. click on your profile
    3. “manage codes” > “packages”
    4. expiry date will be displayed

questions about memberships -

  • no! we are proud to offer $0 initial start-up fees

    “wellness without the excuses”

  • yes duh, we love our members and we want you to love us!

    join the aalto collective to receive 10% off all in-store products ♡

    those on our ‘unstoppable force’ membership are entitled to 20% off ✧˖°

    become a member here

  • currently, our system doesn’t support pausing memberships- this is something we’re working on!

    the good news is that there is $0 in initial fees for all our memberships so you can cancel and re-join to work around your holidays or change of circumstances!

    see the below FAQ or visit us in-store for help

  • we are sad to see you go but we won’t hold you against your will!

    1. click here and login
    2. click on your profile
    3. manage codes
    4. subscriptions
    5. select membership and “cancel”

    alternatively you can call us or see us in-store to assist

  • currently our system is incompatible with collecting weekly payments in line with our terms of service

    this is something we want to fix and we appreciate your patience!

    for the time being, memberships can only be billed monthly

  • to update your payment method for a membership;

    1. click here and login
    2. click on your profile
    3. “manage codes”
    4. “subscriptions”
    5. select membership
    6. “change card”